Frequently Asked Questions
Everything you need to know about setting up and using your XenGo eSIM.
An eSIM is a digital SIM that allows you to activate a cellular data plan without having to use a physical SIM card.
Most recent iPhones, Samsung Galaxy devices, and Google Pixel phones support eSIM technology. Please check your device specifications to confirm compatibility and ensure your phone is carrier-unlocked.
No. Our eSIMs provide data-only plans. They do not include a local phone number for standard voice calls or SMS. However, you can use VoIP apps like WhatsApp, Telegram, or FaceTime to make calls and send messages.
Yes, you can top up or refill data on your existing eSIM before the expiration date. Simply go to the 'eSIMs' tab in the app and click on 'Refills' to view and purchase available plans.
You earn reward coins on every eSIM or data plan purchase. These coins can be redeemed directly into your in-app wallet balance (USD) to be used for future purchases.
Yes, you can directly top-up your in-app USD wallet using our secure payment gateways and use the balance to buy data plans quickly.
You can request a refund by contacting our customer support team with your order details and the reason for the request. Please note that if you have already installed and used the eSIM, it is no longer eligible for a refund.
Yes, we have a dedicated customer support team available 24/7 to assist you with any technical issues, activation queries, or general questions regarding your eSIM.
No, an eSIM can only be activated on one device at a time. Once installed, the eSIM profile cannot be transferred to another handset.
Yes, you can monitor your real-time data usage statistics and remaining balance directly within the app under the 'eSIMs' section.
Unactivated eSIMs are valid for 180 days from the date of purchase. Once activated on your device, the plan is valid for its specified duration. The validity can be extended by purchasing a top-up.
Absolutely. Our eSIMs are specifically designed for international travel. We offer both single-country and regional plans to keep you connected globally.
To activate your eSIM, follow the installation guide in the app. You can either scan the provided QR code or enter the manual activation details in your device's cellular settings.