Terms and Conditions

1. Service nature

XenGo sells and distributes data-only eSIM products for use in supported destination countries and regions. The eSIM profile itself is provided at no cost; users purchase the associated country or region-based data plans. XenGo is not a traditional telecom operator and does not issue a standard mobile number, voice service, or standard SMS service.

2. Account registration and access

XenGo utilizes a secure, passwordless authentication system. Customers must create and access their accounts using a valid email address. An OTP (One-Time Password) will be sent to this email to verify identity and grant access to the platform.

3. Wallet, rewards, and payments

The XenGo in-app wallet operates in USD. Users can top-up or recharge their wallet balance. On every eSIM or data plan purchase, users earn reward coins. These coins are redeemable and can be converted into wallet balance. Coupons and promotional discounts may also be applied during checkout.

4. Device compatibility and usage

Customers are solely responsible for confirming that their device is unlocked and eSIM-compatible before purchase. Users can view usage details, activate, and manually delete their eSIMs via the app. Existing eSIM data plans are fully refillable without requiring a new eSIM installation.

5. Account deletion and data retention

Users may request account deletion at any time. XenGo employs a soft delete mechanism: upon request, the account is deactivated for a 60-day grace period. If the user logs in within these 60 days, the account and all associated data will be fully retrieved. If no login occurs within 60 days, all data is permanently and irreversibly deleted.