Privacy Policy

1. Scope

This Privacy Policy applies to all visitors, customers, and account holders utilizing the XenGo platform globally. It outlines how we handle your personal and transactional data when you purchase and use our data-only eSIM products.

2. Data collected

XenGo collects strictly necessary information. We collect your email address for account creation and OTP authentication. We also request explicit permission to send push notifications regarding your connectivity status, data usage, and promotional offers. Additionally, we track your USD wallet balance, reward coins, transaction history, and eSIM activation status.

3. How data is used

Your data is utilized to manage your passwordless login, provision your selected eSIM profiles, process wallet top-ups, calculate and assign reward coins, and accurately monitor your real-time data usage across different regions. Notifications are used solely to keep you informed about your active services and account security.

4. Data retention and deletion

XenGo honors your right to data erasure through a 60-day soft deletion policy. When you initiate an account deletion, your data remains securely stored but inactive for 60 days to allow for account recovery. Upon the expiration of this period, your email, transaction history, usage logs, and wallet balances are permanently erased from our active databases.

5. Sharing of data

XenGo does not sell your personal data. We share only the minimum technical and provisioning data (such as destination country and plan type) with third-party connectivity providers and local carrier partners necessary to activate and maintain your eSIM internet service. Payment data is processed securely through compliant third-party gateways.